Frequently Asked Questions

I didn’t receive my photos?2023-09-28T11:13:05+00:00

Check with the class teacher when the photos were handed out. Often missing orders are simply waiting to be handed out or still in the student’s school desk or bag. Also your child may have been absent. If the photos are still missing please contact us using the form below. 

How do I order family/sibling products?2023-09-28T11:12:33+00:00

Log in with your Access Key provided by the school. Select ‘I wish to order for a Sibling‘ and fill in the details of your family. Please see below for how to fill in this information.

My access key doesn’t work, what do I do?2023-09-28T11:11:45+00:00

Type your access key – do not copy and paste the access key it may add extra characters or spaces. Please contact us if you have any further issues with logging in to order.

Your shopping cart is saying my card has expired but it hasn’t…2023-09-28T11:11:16+00:00

Put the expired date that is on your card in the following format eg “04/26”

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