FAQ’s

Your shopping cart is saying my card has expired but it hasn’t.

Put the expired date that is on your card eg “04/21”My access key doesn’t work, what do I do?

Type your access key – do not copy and paste the access key it may add extra characters or spaces. Your ID should contain 3 digits, 4 characters, the 2  digits – with no spaces. If you are still having trouble please contact us.

 

I didn’t receive my photos?

Check with the class teacher when the photos were handed out. Often missing orders are simply waiting to be handed out or still in the student’s school desk or bag. Also your child may have been absent. If the photos are still missing please contact us using the form below. 

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